Frequently Asked Questions (FAQ)
Q: Is this item new or used?
A: This is a used item. The pictures show the exact product you will receive.
Q: What if there is a problem with the item?
A: Please record an unboxing video upon delivery. If any issue is found, you can return or exchange the item within 15 days.
Q: When should I make the payment?
A: Please complete payment within 5 business days. We will ship your order within 5 business days after payment is confirmed (excluding Fridays, Saturdays, and Jewish holidays).
Q: Where is the item shipped from and how?
A: We ship from China, and we will provide a registered tracking number.
Shipping methods:
Regular Air Mail: approx. 11–30 business days
EMS: approx. 8–15 days, door-to-door
UPS/DHL (extra cost): approx. 6–10 days
Q: How much is the shipping fee?
A: Free shipping within the United States. For South America and remote areas, please contact us first to confirm whether we can ship, as extra shipping fees may apply.
Q: Do you offer after-sales service?
A: Yes, we provide 30-day after-sales warranty. If any quality issue occurs within 30 days of receiving the item, please contact us immediately. We will offer support including repair, replacement, or refund.